Bet Ace Privacy Policy — Your data, our responsibility

1What Information We Collect

Bet Ace collects certain information in order to provide you with our services. This falls into two categories: information you provide directly, and information collected automatically through your use of the platform.

Information You Provide Directly:

• Name, date of birth, and gender — collected at the time of account registration.
• Mobile number and email address.
• Current residential address.
• National ID or passport details (for KYC verification).
• Payment details — bKash number, bank account, etc.
• What you write when contacting support.

Automatically collected data:

• IP address and device information (operating system, browser version).
• Login time, session duration, and features used.
• Betting history and transaction records.
• Data obtained from cookies and similar tracking technologies.

2How your collected data is used

Bet Ace uses your information solely to provide and improve our services. Full details are outlined below:

• Account management: Opening, securing, and managing your account.
• Identity verification: Completing the KYC process and preventing financial fraud.
• Transaction Processing: Processing deposits and withdrawals.
• Support Services: Resolving your issues and answering your questions.
• Promotions: Sending you relevant offers based on your preferences (you can opt out at any time).
• Legal Compliance: Complying with regulatory authority directives.
• Platform Improvement: Analysing usage patterns to improve service quality.
• Security: Detecting fraud, hacking, and other criminal activity.

Your data is never shared with third parties for advertising purposes.

3Data Sharing & Disclosure Policy

Bet Ace shares your personal data with third parties only in very limited circumstances, which are clearly outlined below:

Your data is never shared under any circumstances beyond those listed above. It is not passed to any advertisers, data analytics companies, or third-party marketers. In the event of a partial or full acquisition of Bet Ace, any new owner will be legally bound to uphold the same Privacy Policy.

4Technical Data Protection Methods

Bet Ace uses industry-leading technology to protect your data. The core layers of our security framework are:

• Transmission security: All communications are encrypted using TLS 1.3. If you see a padlock icon in your browser's address bar, your connection is secure.
• Storage security: Data in our database is stored with AES-256 encryption. Passwords are stored using bcrypt hashing — even Bet Ace cannot see your actual password.
• Access Control: Only authorized personnel have access to specific data, and every access is logged.
• Regular Audits: Third-party security experts audit our systems annually.
• Two-Step Verification: Additional verification is required for sensitive actions such as password changes and large withdrawals.
• Backup & Recovery: Data is backed up regularly to prevent loss in the event of an incident.

That said, no one can guarantee 100% security on the internet. We encourage you to do your part too: use a strong password, keep 2FA enabled, and never share your login credentials with anyone.

5Data retention period

Bet Ace does not hold your data longer than necessary. Our general policy is:

• Data for active accounts is retained for as long as the account remains open.
• When an account is closed, most data is deleted after 5 years — financial records may be retained for up to 7 years where required by law.
• Support chat history is retained for up to 2 years.
• If you request to opt out of marketing communications, your information is removed from the marketing database immediately.

6Cookies & tracking technologies

Bet Ace uses cookies and similar technologies on its website and app. These fall into three main categories:

• Essential Cookies: Remembering your login session, security tokens, and similar functions. The site cannot operate without these — they cannot be disabled.
• Analytics Cookies: Data on which pages are used most and where issues occur is collected for this purpose. This can be turned off.
• Preference Cookies: Your language preference and layout settings are remembered. These are optional.

You can disable optional cookies from your account settings or your browser's cookie settings. Please note that turning off certain cookies may affect the functionality of some features on the site.

7Your Privacy Rights

As a Bet Ace user, you have the following rights over your personal data:

• Right to Know: You may request to see what personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to erasure: You may request that your data be deleted under certain circumstances.
• Right to restrict processing: You can request that your data not be used for certain purposes.
• Right to Portability: You can request an export of your data in a standard, portable format.
• Right to Object: You can object to your data being used for marketing or profiling purposes.

To exercise any of these rights, email us at support@betace.best or reach out via live chat. Bet Ace will respond to your request within 30 business days.

8Protection of Minors' Data

Bet Ace strictly does not provide services to anyone under 18. No data is collected or processed from individuals below that age.

If we are made aware that anyone under the age of 18 has registered an account, we will immediately close that account and delete all associated data.

If a parent suspects their child is using Bet Ace, please contact us immediately at support@betace.best.

9Privacy Policy Update Policy

Bet Ace may update this policy from time to time to keep pace with changes in technology or applicable law. When significant changes are made:

• A notification will be sent to the email address or mobile number registered to your account.
• A notification will be displayed when you next log in to the app.
• The "Last Updated" date at the top of the page will change.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree to the new policy, you will have the option to close your account and withdraw your balance.

10Privacy contact

If you have any questions, concerns, or complaints about this policy, please get in touch with us:

• Email: support@betace.best (please mention privacy in the subject)
• Live Chat: 24/7 Support Available
• Help center: betace.best/help-center

You'll typically receive a response within 2–4 business hours. Complex requests may take up to 30 business days.